Goods are sent by Royal Mail or Priority Airmail if the delivery address is outside of the UK.

Provided your item is in stock we will normally dispatch your order within 2 business days, please allow 5 working days before contacting us. If your item is not in stock we will inform you by email and ask whether you would like it to be placed on back-order - if on backorder please allow between 10 to a maximum of 28 days for delivery.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day, or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted delivery prices are for most UK mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G KY, PH, DD,AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays.

This privacy policy sets out how The Life Craft uses and protects any information that you give The Life Craft when you use this website.

The Life Craft is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Life Craft may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2010.

What we collect

We may collect the following information:

* name
* contact information including email address
* demographic information such as postcode, preferences and interests
* other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

* whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
* if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@thelifecraft.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Life Craft, 9 Buchan Green, Calderwood, East Kilbride, G74 3BJ, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Customers located in the European Union have the right to cancel an order within seven working days of purchase or within seven working days of receipt of the goods after the date the item is delivered (whichever is the longer).

Should you wish to cancel your purchase within seven working days, please contact us in writing, either by letter, fax or email - telephone cancellations are not accepted - and we will provide you with a returns number. All items must be appropriately packaged and returned so that we receive unused in the original packaging in a saleable condition along with the invoice and returns number to:

The Life Craft Returns No. (Please quote Returns number here)
De Courcy's Arcade
Creswell Lane
Glasgow,
United Kingdom,
G12 8AA
United Kingdom

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage and to return goods by recorded delivery, registered post or by courier. Proof of postage will not be accepted as proof of delivery. You will be responsible for the cost of returning goods as well as that of goods cancelled after dispatch.

You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused (including instances in which the customer is unwilling to pay any applicable taxes or duties which results in the order being returned to sender or abandoned) or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.

In the unlikely event that you receive damaged goods, please notify us in writing (or by email) within 28 days of receipt and goods will be re-dispatched on return of faulty items.

Where a 'free shipping' order is part or fully returned or part cancelled The Life Craft reserve the right to charge shipping pro rata should the order value fall below the prevailing free shipping rate.

All cancellations must be made 7 days prior to the start date of the class or course. We are unable to accept cancellations after that date. Classes cancelled after this time will not receive a refund or transfer. Deposits are non refundable, but can be transferred if booking another class.

In the event that we have to cancel a class or course (this may be due to a class or course being under subscribed) all participants will be notified one week prior to the start date and will be offered either an alternative date or a full refund of any monies paid.

Simply use the top navigation bar to browse through the various categories of stock that we carry and use the menu on the left hand side to aid your selection.

To find out more information on that product simply click the products image. On the right hand side there will be a product description and on the left hand side will be a gallery of images for that product. When an image is selected it can be zoomed in or out using the slider under the photo.

To purchase this product click the "add to basket", link. You will then be able to continue browsing through the website adding as many products as you require or alternatively, click the "checkout" button and have your credit card details ready.

Once you are happy with your order, you will need to review and check the following information to ensure that it is correct:

* Contents of your Order
* Delivery Address
* Your Payment Details

This is a straight-forward and completely secure process. At present the we use Paypal's services to authenticate and process credit card payments. This service takes you away from our shop to input your details using their own secure servers before bringing you back should you wish to continue looking around.

Once this is done, we will then send you an automatic email confirming your order. Please print and retain a copy of the order e-mail for your records.

If you have any questions or are at all unsure about making an online purchase please don't hesitate to contact us and we will be happy to help you.

We currently use Paypal to process all our payments through this site. In addition to being able to pay for items using your Paypal account you are also able to use their systems to pay for them using most of the credit and debit cards available in the UK. It should be pointed out that you do not need to sign up to be a Paypal member or have an existing Paypal account to use this service.

Through Paypal we currently accept the following cards -

Tax

In the case of orders made by customers resident outside the European Union (EU) and delivering to an address outside the EU, then VAT will be removed from the cost of goods. For all other orders, prices include VAT as required by UK law. The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.

To be able to view the status of your orders you need to be a registered member of the site. Once you have logged in to the Account Dashboard via the 'My Account' link at the top right hand side of the screen you will see the status of your latest order as well as a link allowing you to see the details of the order.

If you select the 'My orders' option from the left hand side menu you will be taken to a list of all your current and previous orders. Options to see the details of each order is available as well as a one click option to reorder any of your previous purchases.

Once logged in via the 'My Account' link at the top right hand side of the screen you will be taken to your Account Dashboard where changes to your account can be made.

* Account Information - This is where you would change your details such as how you wish your name to appear on the website and which email address you wish to use.
* Address Book - Your contact details and shipping address that be changed from here.
* Newsletter Subscriptions - You can sign up or cancel your subscription to any of the newsletters that are avialable.
* My Wishlist - If you have added any items to your wishlist from the shop front this is where you will be able to see them. You can add the products to your shopping cart, delete them from your list, add comments to each product on your list and share your list with your friends and family using the options on this page.
* My Downloadable Products - Not currently in use but is something we are looking at with regards to selling patterns and books. More information on this will be sent out in our newsletter once we decide to go ahead with the plans.